SHIPPING POLICY
GIFT WRAPPING AND PACKAGING:
Your purchase will arrive in a Sarah Ellen gift box.
UK DELIVERY:
UK orders up to the value of £50 are shipped using Royal Mail Signed For. This includes proof of delivery and a signature on delivery and should arrive within a couple of days. If your UK order exceeds £50 I advise you to choose Royal Mail Special Delivery Guaranteed. Please note that all UK orders will require a signature on delivery.
INTERNATIONAL SHIPPING:
International orders are sent using Royal Mail International Standard with compensation up to £20. Compensation to the value of £50 is available in the update option using Royal Mail International Tracked and Signed. For greater compensation please contact me for this to be arranged at a further cost of £2.50.
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CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
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RETURN POLICY
I gladly accept returns and exchanges.
Contact me within: 14 days of delivery
Return items back within: 21 days of delivery
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I don't accept cancellations.
But please contact me if you have any problems with your order.
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Conditions of return:
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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PAYMENT METHOD
Your payment information is kept secure. Sarah Ellen Jewellery never receives your credit card information.
WHOLESALE INQUIRIES
If you are a retailer looking to sell my stunning products, please feel free to get in touch at: